When Securing Your PC, You Don’t Always Get What You Pay For
In honor of being at the RSA Conference in San Francisco this week, I figured I should at least post one IT security blog. Here is an excerpt from the “ship’s log” of my mentor Captain Phil Rosch:
I think the Security industry needs to be more proactive in terms of policing itself. I’ve spent way too much time over the past 6 months fixing machines for friends who got sucked in.
Fixing Charlie’s virus ridden computer wasn’t too hard. I found a detailed set of instructions on the Internet that fit his problem exactly so I just followed the yellow brick road. It’s easy to see how an error screen like the one crafted for the AVG 2011 could suck someone in. http://deletemalware.blogspot.com/2011/01/how-to-remove-fake-avg-antivirus-2011.html
After I blew off the virus, I downloaded Spybot Search & Destroy and Microsoft Security Essentials (both free). The Microsoft scan caught 2 Trojans and the S&D cleaned up all the spyware. The last job in the “tune-up” was to run SpinRite 6 to clean up the physical hard drive.
I really feel sorry for seniors who get sucked in by viruses and crap like you see on TV. Allen Harkleroad, a consumer advocate said “I am 100% skeptical of any advertisement that claims to be able to fix a computer online, and from the consumer complaints I have read online, in the case of DoubleMySpeed and MyCleanPC, it appears that my misgivings were completely warranted.” Allen built himself a new Windows 7 machine with nothing on it and ran all current maintenance.
Next he ran MycleanPC and it produced over 1,000 errors and took him to a page that demanded $89 for the product and wouldn’t let him lose the page.
Check out “DoubleMySpeed complaints” on Google, also MyCleanPC complaints and the CyberDefender Corporation complaints. It seems now CyberDefender is trying to hide who owns the domains they operate, however IP address/DNS lookups don’t lie. CyberDefender responded by sending a legal threat letter, claiming defamation, and demanding the removal of the original posts.